This privacy statement sets out how DJ Massey2007 LTD (the data controller) uses and protects any information that you provide to us when you use the djmbespokejewellery.co.uk website or otherwise provide DJ Massey2007Ltd with your personal information.
By providing us with your personal information, you agree and consent to its transfer, processing, use and disclosure as outlined in this privacy statement.
What we Collect
When you shop on our website or in store we collect personally identifiable information (PII) that you provide to us. We will ask you to provide PII such as your name, email, address and phone number.
Whilst browsing our site, third party information may collect information about where you are on the internet. This includes but is not limited to - the URL you came to us from, your IP address, your browser type, the pages of the website you interacted with and the search terms entered into the search box.
If you place an order or browse our site, you consent to the collection and use of your Personal Information. You are consenting to receive the following automated emails which cannot be cancelled:
Order / Reservation Confirmation
Order Dispatch / Order Ready for Collection
Order Follow Up
What we do with the Information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- To improve our products and services
- Process orders you may place with us
- To request product reviews of items you may have purchased
- If opted in - to the sending of marketing communications via email
- To respond to your requests, queries or other customer service needs instigated by yourself
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
All payments made on our website - and those that are not chosen to be made through PayPal - are processed by WorldPay. To find out more about WorldPay security and privacy policies please visit www.worldpay.com/uk/about. All payments made through our website are processed by EPDQ. This means that your credit and debit card details are only seen by the bank and are not stored by us in any form.
Sharing PII with Third Parties
In the course of fulfilling an order we use and share your information with selected third parties. These parties include, but are not limited to agents in the normal course of business for delivery (relevant postal services) of the activities to which you have agreed. DJ Massey2007 Ltd does not believe in selling or renting PII to third parties. Your PII may be transferred to a third party in the event that the DJ Massey2007Ltd business and therefore the customer data connected with it is sold or transferred.
Protecting your PII
DJ Massey2007Ltd will take appropriate legal, organizational and technical measures to protect your personal information consistent with applicable privacy and data security laws. As a data controller DJ Massey2007Ltd is responsible for ensuring any PII it shares is handled in a secure manner. We use a variety of security technologies and procedures to help protect your PII from unauthorised access, use or disclosure.
For the safety of our customers DJ Masset2007Ltd does not collect or store customer dates of births, credit or debit card numbers or other information that would be considered highly sensitive.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
You can choose to accept or decline cookies and can delete any that get stored. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
You should be aware that we may be asked to submit your PII to the police or other agencies if asked for when investigating illegal activities. PII collected may be transferred to, stored and processed in your country of residence or any other country in which DJ Massey2007Ltd affiliates, including the United States.
Use of IP Addresses
An IP address is a set of numbers that is automatically assigned to your computer whenever you log on to your Internet service provider or through your organisation's local area network (LAN) or wide area network (WAN). Web servers automatically identify your computer by the IP address assigned to it during your session online.
Controlling your Personal Information
Please note the following information concerning what your rights are regarding the personal information that we take from you:
- DJ Massey2007Ltd does not use your information for marketing purposes
You have a right to ask what PII DJ Massey2007Ltd has on record for you and if you wish for your data to be deleted or amended. If you request your data it will be provided to you in a digital format and must be sent to you within 30 days of receiving your request. Similarly if a subsequent removal request is made it must also be completed within 30 days. You also have the right to request any data to be transferred to a third party under the right to data portability.
When making a request, DJ Massey2007Ltd has to take reasonable measures to ensure your identity and this may require you to provide us with additional information such as a current or previous address, email or phone number which we may have on record. We may also ask how you have interacted with DJ Massey2007 Ltd in the past e.g. have you ordered from us online, shopped in store (Emporium13), corresponded with us etc.
Please note that your right to delete or amend data does not apply where a contract has been performed. Therefore if you have given us your information to fulfil an order or repair online or instore then we have the right to keep a record of that information.
Making a Complaint
If you feel that DJ Massey2007Ltd has misused your information then you can make a complaint with the supervising authority, which in the UK is the Information Commissioners Office (ICO). You can do so using their website at www.ico.org.uk by clicking on the "Report a Concern" link.